Customer Support Executive - Japanese Speaking
Job details
As a Customer Support Executive, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry. About us: Nivoda's B2B diamond and gemstones marketplace allows jewellery retailers to save time and money whilst gaining access to a global diamond supply at the best prices, with zero inventory risk.
With a team of over 300 dedicated employees around the world and a wealth of experience in the industry, Nivoda has developed an award-winning solution that enables jewellery businesses of any size, in any location, to buy and sell diamonds in the most profitable, efficient and hassle-free manner.
Over the course of the last six years, Nivoda has evolved into a global platform recognised for its innovation, customer service and ability to deliver a seamless, reliable and efficient experience.
What you'll do: - Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority. - Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients. - You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth. - Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues. What you'll need: - Minimum 2 years experience in online customer support, live chat, and calls. - Fluent in Japanese and English - Organised and able to multitask across different platforms - Proactive and forward thinking - Assertive nature and ability to be the voice of the customer when communicating internally - Excellent cross-functional collaboration skills Nice to haves: - Experience in the diamond industry What we offer: - Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success - Remote working environment - Flexible working - Unlimited holiday - Fast-paced and global working environment
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