Collection Officer - Complex Collections

Our client AGL are seeking Collections Consultants to join them on a contract basis. These roles will be for 12 months contract based in Melbourne CBD in a hybrid working environment. The incumbent will display behaviours which reflect and actively demonstrate alignment to the AGL Values of:Bring on tomorrow, Can do Will do, Be Safe and Be Supportive.

The key purpose of this role is to collect debt in arrears and fulfil our service promise to customers through consistent & highly engaged servicing during the collection activities while protecting commercial interests. Through the performance of this role, the Complex Collections Consultantwill support positive commercial outcomes balanced with appropriate customer experience

Your responsibilities include: Ownership and accountability of the debt position of the customers within debt portfolio managing complex cases from inception to resolution where necessaryStrong commercial decision making around risk -vs- revenue/retentionSound commercial risk analysis of debt portfoliosCompleting complex reconciliations across customers and entities including 'many to 1' set upsOptimisation of processes that inhibit maximum cash collections, including upstream processes belonging to functional owners outside immediate teamPro-active engagement of Key Stakeholders to maximise returnsExceptional Customer Service (Internal and External) with Financial objectives in mindInitial and proactive management of complex cash lock up disputesInvestigation skills relating to customer changes and ability to manage end-to-endWork with key areas of the business to ensure resolutions to disputes are fully delivered You will have: Proven experience in a similar role within a large business and corporate environmentProven assertiveness, conflict resolution and negotiation skillsProven interpersonal skills with high quality written and verbal communication skillsStrong Risk Analysis skills leading to sound decision makingAbility to utilize systems and software (SAP, Excel, Power BI) to perform investigations, reconciliation and analysis/reporting to support collections goalsSelf-managing, pro-active, good time management skills with a relentless desire to investigate and resolve root causesStrong presentation skills with clear concise communicationSAP experience preferredExposure managing Unknown Customers to avoid Revenue Leakage preferred

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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion

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