Account Manager & Customer Success Executive (Fmcg Clients)

Euromonitor International is looking for a seasoned account manager with a passion for making the customer experience a success to join our growing team in Sydney. This is a great opportunity for someone to influence the decision making and strategy of some of our biggest clients in the corporate space. 

Work for the leading market research firm in the world, with 50+ years of global FMCG experience, award-winning forecasts and 16 offices across the globe. Work with an ambitious, hardworking, and growing team based in the heart of Sydney. Euromonitor's plans are set to have double digit growth and grow the corporate base to new business divisions and functions. Grow your skills with Euromonitor to become a strategic advisor to top FMCG companies. The successful candidate will need to demonstrate a high level of commercial aptitude, strategic thinking and problem solving.

The Account Manager and Customer Success Executive (AM & CSE) is responsible for (1) maintaining and growing our existing book of business, (2) build strong relations with new contacts at the local offices of a list of global subscribers, and (3) proactively provide support and lead with insights to embed Euromonitor as their key solution provider. This is a proactive, activity driven role where success is ultimately measured in activities completion rate and revenue growth. The AM & CSE must be confident and self-motivated, and keen to work closely with clients and drive the commercial agenda.

Key Responsibilities Secure contract renewal and grow revenue for each client. Develop client relationships Understand client's organisation, strategy, and priorities, through extensive mapping and strategic planning, grow network of users, grow usage, successfully convey benefits of Passport and Euromonitor's methodology, establish Passport as must-have, develop partnership style relationship. Provide expert research support to all clients, through detailed understanding of Euromonitor's product portfolio and research methodology. Encourage more usage/users and information sharing to allow more client participation in our research. Provide support to your list of local and global accounts which include but not limited to: Solving queries; Training users in-person and/or via online demonstrations; Developing new users; Collecting value stories; Handling registration and solving login issues; Cooperating with our Client Consultants to generate more consulting leads; Working with our Client Consultants to upsell Passport subscription. Collaborate with industry teams: Develop product offering to meet the changing needs of our client base. Leverage research and industry expertise into the client base. Effective internal coordination and willingness to learn from your management to identify gaps and development opportunities Skills/Proficiencies Required A self-starter who is looking to work with an ambitious and dynamic team Networking, strategic, and structured communication skills to uncover new opportunities and deepen client relationships. Tenacity, drive, commercial awareness, persuasive and negotiation skills to progress and close deals. Target oriented - ability to meet both revenue and activity target monthly and annually. Ability to manage workload across all clients, balancing proactive commercial activities with reactive client support. Ability to solve problems and react positively to change. Excellent communication and presentation skills. Knowledge of consumer market trends and dynamics is preferable. Right to work in Australia, based in Sydney International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

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