Contact Center Specialist
Job details
Job Description:
CenterPoint Energy is seeking a part-time Contact Center Specialist to join our team in Melbourne, Victoria, AU. As an Associate Level Contact Center Specialist, you will be responsible for providing exceptional customer service and support to our clients through phone, email, and chat channels.
Responsibilities:- Respond to customer inquiries and concerns promptly and professionally- Resolve customer issues efficiently and effectively- Provide product information and guidance to customers- Process customer orders and payments accurately- Document all customer interactions in the company database- Collaborate with other team members to ensure a seamless customer experience- Meet and exceed performance goals and metrics set by the company- Continuously seek opportunities to improve processes and enhance customer satisfaction
Requirements:- Minimum of 4 years of experience in a customer service or contact center role- Passionate about delivering exceptional customer service- Resilient in handling challenging customer interactions- Strong decision-making skills- Ability to work well in a team environment- Excellent verbal and written communication skills- Proficient in using customer service software and Microsoft Office Suite
Benefits:- Parental leave- Gym membership- Visa sponsorship- Opportunities for career growth and development
Working Environment:At CenterPoint Energy, we strive to cultivate leaders who foster inclusivity and mentorship within our team. You will have the opportunity to work in a supportive and collaborative environment where your contributions are valued and recognized.
Equal Opportunity Statement:CenterPoint Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: April 26, 2024
If you meet the requirements and are excited about the opportunity to join our team as a Contact Center Specialist, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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