Contact Center Assistant

Job Description:Kroger is seeking a passionate and energetic Contact Center Assistant to join our team in Adelaide, South Australia. As an Associate-level position, the Contact Center Assistant will be responsible for providing excellent customer service and support through various communication channels. The ideal candidate will have at least 2 years of experience in a similar role and demonstrate strong communication and project management skills.

Responsibilities:1. Answering inbound calls and responding to customer inquiries in a professional and timely manner.2. Assisting customers with placing orders, resolving complaints, and providing product information.3. Managing and resolving customer issues through effective problem-solving and escalation procedures.4. Utilizing CRM software to track customer interactions and maintain accurate records.5. Collaborating with other team members to ensure a seamless customer experience.6. Participating in ongoing training and development programs to enhance customer service skills.

Requirements:1. At least 2 years of experience in a customer service or contact center role.2. Strong communication skills, both verbal and written.3. Excellent project management skills with the ability to prioritize tasks effectively.4. Passion for providing exceptional customer service and exceeding customer expectations.5. Energetic and positive attitude with the ability to work well in a fast-paced environment.

Benefits:- Profit sharing opportunities- Parental leave options- Free accommodation for out-of-area employees

Working environment:At Kroger, we are dedicated to understanding and exceeding customer expectations. Our team is committed to delivering exceptional service and creating lasting relationships with our customers.

Deadline to apply: ********

Equal Opportunity Statement:Kroger is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to provide equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.