Remote Web Chat Manager
Job details
Job Description:
Archer Daniels Midland is seeking a talented and experienced Remote Web Chat Manager to join our team in Canberra, Australian Capital Territory on a part-time basis. As a Mid-to-Senior Level professional with at least 8 years of experience in web chat management, you will be responsible for overseeing and managing all aspects of our company's web chat platform to ensure optimal customer engagement and satisfaction.
Responsibilities:1. Develop and implement effective web chat strategies to improve customer service and support.2. Monitor web chat conversations to ensure quality, accuracy, and efficiency.3. Train and mentor web chat agents to enhance their performance and productivity.4. Collaborate with internal teams to address customer inquiries and concerns in a timely manner.5. Analyze data and metrics to identify trends and opportunities for improvement.6. Implement chatbot technology to streamline processes and enhance the user experience.7. Stay up-to-date on industry trends and best practices in web chat management.8. Provide regular reports and updates to senior management on web chat performance.
Requirements:1. Bachelor's degree in Marketing, Communication, or a related field.2. Proven experience in web chat management in a corporate setting.3. Strong communication and interpersonal skills.4. Ability to multitask and work efficiently in a fast-paced environment.5. Proficiency in chatbot technology and customer relationship management systems.6. Energetic and reliable personality traits.7. Creativity and research skills.8. Ability to work independently and as part of a team.
Benefits:1. Paid sick leave to support your well-being.2. Company equipment to assist you in your role.3. Free food to enjoy during your work hours.4. Opportunity to inject a sense of joy and vibrancy into the work environment.
Equal Opportunity Statement:Archer Daniels Midland is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to Apply: April 26, 2024.
If you meet the requirements and are interested in this exciting opportunity, we encourage you to apply and join our dynamic team at Archer Daniels Midland.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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