Contact Center Manager
Job details
Job Description:
SafetyCulture is seeking a part-time Contact Center Manager to join our team in Canberra, Australian Capital Territory. As a Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our contact center, ensuring that all customer inquiries and concerns are addressed in a timely and professional manner. This role requires someone with at least 7 years of experience in a similar role, as well as strong leadership and communication skills.
Responsibilities:- Manage a team of contact center agents, providing guidance and support to ensure high levels of customer satisfaction- Develop and implement policies and procedures to streamline the contact center operations- Monitor and analyze key performance metrics, making data-driven decisions to improve efficiency and effectiveness- Work closely with other departments to address customer feedback and implement solutions- Conduct regular training sessions to ensure that agents are equipped with the necessary skills and knowledge to excel in their roles- Stay up-to-date on industry trends and best practices to continuously improve the contact center operations
Requirements:- Proven experience as a Contact Center Manager or similar role- Excellent communication and interpersonal skills- Strong leadership and team management abilities- Ability to multitask and work under pressure in a fast-paced environment- Hardworking and confident personality traits- Strong creativity and strategic planning skills- Bachelor's degree in a relevant field is preferred
Benefits:- Employee discounts on SafetyCulture products- Gym membership- Company equipment for work purposes
Working Environment:At SafetyCulture, we uphold the highest standards of ethical conduct and integrity in everything we do. We strive to create a diverse and inclusive work environment where all employees feel valued and respected.
Deadline to apply: May 4, 2024
Equal Opportunity Statement:SafetyCulture is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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