Client Support Manager - Remote Work

Overview:A-Mark Precious Metals is seeking a Client Support Manager to join our team on a part-time basis, working remotely from Brisbane, Queensland, AU. The ideal candidate will have at least 8 years of experience in a client-facing role, with the ability to work independently and efficiently in a fast-paced environment. The Client Support Manager will be responsible for managing client relationships, providing top-notch support, and driving revenue growth through excellent customer service.

Responsibilities:- Build and maintain strong relationships with clients to ensure satisfaction and retention- Serve as the main point of contact for client inquiries, issues, and requests- Collaborate with sales and marketing teams to develop strategies for growth and client acquisition- Monitor client feedback and incorporate suggestions for improvement into company processes- Track key performance indicators (KPIs) to measure client satisfaction and engagement- Provide regular reports and updates to upper management on client support activities- Conduct training sessions and webinars for clients as needed- Stay current on industry trends and developments to be able to advise clients effectively

Requirements:- 8+ years of experience in a client-facing role, preferably in a B2B environment- Excellent communication and interpersonal skills- Ability to work independently and prioritize tasks effectively- Driven and reliable with a strong work ethic- Strong negotiation and planning skills- Proficient in Microsoft Office Suite and CRM software- Bachelor's degree in business, marketing, or a related field preferred

Benefits:- Travel opportunities to industry events and conferences- Medical coverage for eligible employees- Ongoing training and professional development opportunities- Competitive salary and bonus potential

Working Environment:At A-Mark Precious Metals, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to pushing the boundaries of what is possible and finding innovative solutions for our clients. As a Client Support Manager, you will have the opportunity to make a real impact on the success of our business and the satisfaction of our clients.

Equal Opportunity Statement:A-Mark Precious Metals is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.