Sr. Desktop Support Engineer

Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love? At Align, our professionals are the key to our success. We don't just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We're a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart! We believe great communities lead to great companies. That's why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices. Align seeks an Australian based employee to work 100% remote and support US based end users. We seek a highly experienced and motivated Senior Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. You will provide end user, technical IT support for Executives and VIPs. Prior financial services industry experience is preferred but is not required. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must. The Desktop Support Engineer will be based out of Australia, preferably near the east coast (based on time difference, to cover USA overnight shift) This position is fully remote This is a full-time position offering a competitive salary Responsibilities Provide 100% remote, technical support for desktop-related and end user technical issues for key managed services client in the United States of America Provide technical support for desktop-related and end user technical issues for key managed services client Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365) Install, upgrade and remove desktop applications / user workstations Inventory control of hardware and peripherals Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently Qualifications A minimum of four years of desktop support / end user technical support experience Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service Excellent verbal and written communication skills and the ability to be prompt and courteous Strong attention to detail, multitasking skills, and sense of teamwork Ability to work in a fast-paced & dynamic environment Preferred Qualifications Minimum of 4 years of experience working with a Managed Services Provider Ideal candidate will have a Bachelor's degree Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage Previous experience with Hybrid & Cloud environments Proven ability to operate MS 365, Exchange, Intune, Azure AD Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC) Familiarity with Active Directory & Group Policy Basic networking skills Some Hedge Fund or Alternative Investment industry experience is strongly preferred Tier 2 PM20 Align is a premier global provider of technology infrastructure solutions. Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients. Our professional services team, which includes Workplace Technology , Data Center Solutions and Migrations & Cloud provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner. Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs. Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications. For more information, visit: www.align.com PI4e93c4352f14-31181-33816297