Field Service Technician - Hydraulics

Job DescriptionHeadquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join the Bosch Rexroth group in our Mackay Branch, QLD.Position Tasks:Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service worksProvides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance testsMaintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentialityDocuments service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoicedExplores sales possibilities with customers utilizing their scope of specialty and by utilizing cross departmental specialistsInvestigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfiedPrepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is receivedNotify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etcAccurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representativeEnsures all site documentation including inductions, licenses and training is up to dateMonthly checking of vehicle equipment lists and reordering of equipment as requiredBe well presented at all times while representing Bosch Rexroth while undertaking external service workFosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulationsPerform other duties as directed from time to time to meet Bosch Rexroth's business and operational requirementsQualificationsAustralian Citizen or Permanent ResidentCertified Hydraulic fitter trade or equivalent5 years field service or hydraulic system experienceCompetent level of hydraulic knowledgeHigh focus on Quality and attention to detailDynamic performer and achieverPlanning and organisational skillsEffective communication skillsAdditional InformationWhat we offer:Permanent position with paid overtime.Tool of Trade vehicle & Fuel CardCompany laptop, and mobile phone.Employee Assistance ProgramSocial Club, events and team buildingStaff discounts on Bosch and affiliated-brand productsStrong company culture and values.Access to opportunities within a globally recognised OEM companyAgency Applications will not be accepted for this position.