Customer Success Manager

We are a leading provider of world-class Rental Software and have been established for over 20 years. As we continue a period of fantastic growth we are recruiting for the exciting role of Customer Success Manager.

This is a fantastic opportunity for someone who would like to move into the world of business-to-business IT system Customer Success Management.

You will be an energetic, natural people person, who enjoys working independently and as part of a team. You will be flexible in your approach, with an ability to respond to short term requests, always be customer centric in what you do and focused on being the best you can be.

What will you be doing?

  You will be working towards managing a portfolio of existing inspHire accounts using our inspHire Office Edition rental management software

 You will liaise with key stakeholders and will take the lead for all aspects of the CSM role. You will be hosting engaging proactive calls, conducting online and face-to-face meetings, leading exciting software demonstrations, right through to submitting creative, detailed proposals and uncovering opportunities to help our customers make the most of the inspHire products and associated professional services.

Key Responsibilities Experienced in working to targets - this will include sales and meeting objectives such as upsell and cross sell of solutionsProviding existing customers with customised, engaging software demonstrationsCreating detailed solution based and commercial proposals with demonstrable ROI examplesChairing and organising meetings with key stakeholders within the companies you work with, involving end users, managers and directors.Updating all internal systems including CRM & quotations systemProvide the handovers to our Professional Services teamGetting a deep understanding of the needs of our customers and the industry we work inTo undertake any other duties deemed appropriateWhat would make you a good fit for this role? With a successful track record in providing outstanding levels of customer service, you will demonstrate the following:

Experience in a hands-on customer facing roleExperience in a sales, CSM or account management related role, preferably technical or IT related but not essentialThe ability to engage, collaborate and influence both a technical and non-technical audienceExcellent organisation skills with the ability to multitask, achieve deadlines whilst maintaining excellent attention to detailExcellent written and verbal skills allowing you to communicate the information you provide accurately, engagingly and articulatelyHaving the ability to use a system confidently in front of an audienceBeing the kind of person that likes to know everything about the products they sell and audience they are providing them to, in order to be the best you can be at what you doExcellent decision-making skills and commercial knowledgeWillingness to travel nationally and internationally when requiredYou have a full clean Australian driving licenceKCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.

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