Guest Service Agent

Job DescriptionProvide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skillsProvide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenitiesQualificationsThe ability to work under pressure, multitask and think on your feet to quickly resolve issues is requiredStrong verbal and written communication skills and pride in personal presentation A people person who is able to make genuine connections with their colleagues and guestsA genuine passion for customer service with a strong focus on always making our guest's feel welcome during their stayAdditional InformationIn return, we will provide you with career development opportunities, a fun and rewarding work environment, as well as hotel discounts worldwide.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.