Customer Service And Retail Consultant

Job details

Here's how the job details align with yourprofile .Job type

Part-timeCasualShift and schedule

Weekend availabilityRotating rosterMonday to Friday

Location

Northgate QLD 4013

Pulled from the full job description

Full job description

About she wearShe wear is an innovative, growing Brisbane based footwear brand specialising in practical, functional footwear (work boots, work shoes and lifestyle footwear). We're on a mission to make every step count, ensuring comfort, support, and happy feet all day, every day.We are committed to offering an exceptional brand experience, and have a great reputation for a quality, innovative product and brilliant customer service and support.About the roleWe are looking for a motivated and experienced Customer Service & Retail Consultant to join our team. This role is responsible for day to day contact with our customers via multiple channels, assisting customers in virtual fitting appointments, looking after our customers in our HQ retail store and general retail & sales duties. You will be just as comfortable dealing with customers face-to-face, as crafting friendly and professional emails and customer communication.You must absolutely LOVE dealing with customers and be passionate about offering an amazing, unforgettable first class customer experience. You will enjoy building relationships to convert customers into long term she wear ambassadors and brand loyalists.This position is based at our HQ in Northgate and will be during general business hours, however some Saturdays will be required.This role will commence as part time (approx 2-3 days per week) with the potential opportunity to move to full time.DutiesProvide exceptional service and respond to customer enquiries via multiple channels (eg. phone, email, chat, social media)Offer impeccable customer assistance in our retail store/showroom and on virtual fitting appointmentsDevelop a strong product knowledge base and become a fit expert assisting customers with specialised fit enquiries and concernsInventory management such as stock reporting and orderingProcess returns and manual orders for retail, wholesale and corporate customersGeneral administration duties and projects as directed by our Founder and General ManagerAssist other team members when required, eg. dispatch or marketingAttending functions and eventsRotating after hours roster for social media and chat queriesYou willBe passionate about customer service and absolutely love dealing with, conversing and assisting people by offering a positive brand experienceHave a minimum 2 years of demonstrated retail, customer service or online customer care experience and a personal ethos to provide a great customer experience (preferably in an e-commerce or fashion environment)Highly developed communication skills with the ability to craft professional and articulate written correspondenceBe comfortable and confident dealing with people in both in-person interactions and online communicationBe a problem solver with the ability to make recommendations and decisions with minimal supervisionBe highly organised and efficient with strong time management skillsHave an impeccable eye for detailHave a sunny disposition with a "can do" and motivated attitudeBe able to work autonomously, as well as be a great team playerHave experience with Shopify, Gorgias and inventory management systems (highly regarded)Free shoes for you or your loved ones .. do we need to say any more! ;) But seriously ...You will be joining an award winning, "think outside the box" growing business where our brand purpose, ethos and values are extremely important.We love to have a bit of fun and are proud of our team culture, so a positive "can do" attitude is just as important to us. Business needs change day to day, so it's important we have the right people in our business who are happy to "get stuck" in and get their hands dirty. We are a small, close team and help each other out when required!Our recently renovated HQ is in a great location with easy access to cafes, parking and public transport.Applications received without a cover letter will not be considered.Job Types: Part-time, CasualExpected hours: 15 - 23 per weekSchedule:Monday to FridayWeekend availabilityApplication Question(s):What is your expected hourly rate?How many hours are you available to work each week? And are you available to work Saturdays?

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