Customer Experience Manager
Job details
About the Role:
Are you passionate about customer services? Do you demonstrate efficient administration support and exceptional customer service for both internal and external customers?
As a Senior Manager, you will assume responsibility to shape and optimise the end-to-end customer journey. Reporting directly to the head of Strategic Sales and Business Development, to effectively achieve business goals and fostering a customer-centric culture.
If you're ready for a change and to make a positive impact through customer experience, we want to hear from you!
Culture & Benefits: Permanent position- Full time hours
Minimum 3 to 5 years experience in customer service management or a similar role Proficiency in CRM systems
Intermediate skill in Microsoft Word and Excel
Driver's License
Duties & Responsibilities: Shaping and optimising the end-to-end customer journey
Fostering a customer centric culture
Monitor and improve experiences within customer interactions
Develop and execute strategies to enhance customer loyalty
Collaborate with IT and other stakeholders to customise the CRM platform
Skills & Experience: Demonstrated ability to analyse problems, think critically and find practical solutions
Effective time management and problem-solving abilities
Prior experience keeping track of customer information when handling inquires and resolving complaints
Being adaptable and open to change
Clear and effective communication including ability to listen actively, understand inquires, and provide concise and helpful responses
If you are looking for an opportunity to contribute to meaningful projects, we invite you to apply.
Apply now and find out more
To register your interest, please forward your current resume via the application link.
For a confidential conversation, please contact our office:
Email: ******
Phone: 08 8232 8008
Follow us on:
LinkedIn: www.linkedin.com/company/daviesstewart/
Facebook: www.facebook.com/DaviesStewartRecruitment/
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