Inhouse Sales And Support

Location: Blakes Cross, Lusk, Co. DublinAce Express Freight are a global freight forwarding company with more than 30 years' experience and a network of world-class partners.

We are proud to have been awarded the Deloitte 'Ireland's Best Managed Company' accolade for 14 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.

We are looking for an organized, efficient Sales Support Specialist to be responsible for administrative duties and assisting the Sales Department in gaining and retaining our customers. The Sales Support Specialist responsibilities include keeping in touch with customers via phone, tracking sales leads, coordinating quotes with sales packs, providing customer support, and managing customer accounts. The successful candidate in this role will also be responsible communicating changes, upselling, quoting and recording customer opportunities. They will a key part of the sales function, supporting growth of business in conjunction with the wider Sales team. This is an ideal role to start a successful career in Sales and Account management.

Creating and processing quotes in a timely manner, processing requests for both standard shipments and for special requirements to ensure customer satisfaction.Sales and quotations is key part to the role in line with Company Standard Tariffs.Responsible for updating internal systems and advising Bookings Department of confirmed quotations.Liaising with Customers where a booking was not confirmed (feedback- Follow up)Provide accurate, valid, and complete information by using the right methods/instructions.Educating Customers on placing online bookings via the Azyra Portal.Recording opportunities from customer communications.Sales Leads & Growing the Business:Working daily list of sales leads, discussing and quantifying the opportunities with customer and prospects.Ensuring all Leads are recorded in full on Azyra CRM, including credit report and service type.Customer retention - calling customers regularly to ensure satisfaction and repeat business.Administrative Support:Answering customer inquiries, scheduling meetings on behalf of the Sales Team.To provide a high level 'inbound' sales support response via phone, email e.g., 30-minute turnaround time.Recording sales trends and liaising with Sales Team.Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.Responsible for communication of any issues to various internal departments e.g., transport, operations, sales etc.Recording of customer complaints via CRM to track issues.Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.Reporting any unusual customer activity to the Sales Support Supervisor.Experience & Qualifications:Experience in administration and high-volume office work would be advantageous.An understanding of sales principles and customer support practices.Be Customer-focused with dedication in your service delivery to meet Customer needs.Ability to maintain positivity when working under pressure, re-prioritising workload where necessary.Be reliable with the ability to multitask and have strong problem-solving skills.Strong attention to detail, accuracy.Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.Strong characteristics & mentality who wants to improve efficiencies and achieve customer excellence.Excellent interpersonal skills with a commitment, hunger, and determination to help grow the business.Strong analytical and numeracy skills and proficient on working to timelines and targets with a proven track record to demonstrate this.Dynamic & dedicated within proven levels of high conformance & performance.Computer literate including but not limited to Microsoft Office Suite. Knowledge of Azyra is a distinct advantage.Positive, 'will do' attitude & ability to work as part of a team.Full comprehension of the English language (both written & spoken).Successful candidate will need to commercially aware, empathetic and place great importance on their punctuality when arriving to & leaving from work.What we offer:Permanent contract.Competitive Salary: + very generous 'Opportunity to Earn' Bonus Scheme rewards (OTE).21 days (Up to 2 additional days leave after 12 months).Company Pension.Working Hours (08:30am to 5:30pm).Remote working 1 - 2 days per week possible following completion of probationary periodPositive working environment with a vibrant atmosphere.If you want to be part of the amazing Ace Sales team and hold the required skillset & experience we are searching for, then please apply today! To apply, please send a cover letter and CV ****** ; Please insert job title in the subject line.

talk to us talk to us Let us call you back at your convenience senders' contact information Name Phone Number Email Address Company Name Callback form GDPR consent checkbox I agree with the handling of my data in accordance with the Ace Express Freight privacy policy .

#J-18808-Ljbffr