Customer Service Executive
Job details
A brand new opportunity has arisen within our Customer Service department and we are looking for a self motivated, energetic and experienced Customer Service Executive for the Freight Forwarding and Logistics industry.
The role of a Customer Service Executive will be to work closely with the Imports, Sales & Customs departments and liaise with both current and potential key account customers, communicating on a daily basis with our offices and Agents around the world to deliver the customer's shipments efficiently, with a high level of customer service.
Key responsibilities Acts as key contact for allocated key account customers, maintaining and building strong relationshipsOrder management & shipment monitoringArrange transport (Air, LCL and FCL)Liaise with overseas offices and Agents via email and phone on air and sea freight movements from start to finishProviding visibility to key account customers via status reports, emails and phone callsLiaising with operational teams to ensure smooth handling of shipments and ensuring any service issues are actioned and resolvedRespond to customer queries including any customer complaints; solves customer complaints or assigns tasks to other departments accordinglySubmitting quotations to clients as requiredThe successful applicant must display the following skill sets: Proactive with a can do attitudeHave a minimum of 2 years industry experienceExperienced using CargoWise One PreferredHave excellent communication skills both written and verbalAbility to work independently, to prioritise workload and have great time management skillsExtensive knowledge of freight forwarding operationsAbility to think laterally and find quick and effective solutions to problemsProfessional presentation and the confidence to meet with your key account customersKnowledge of Customs and Quarantine procedures favourableIf you are motivated to join a growing Australian owned company, please apply now.
Please note that only shortlisted candidates will be contacted.
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