Client Services Scheduler - Central Coast

Are you experienced in customer services, have a compassionate nature and are looking to work in an environment where you will make a real difference?

The Client Services Scheduler is responsible for coordinating the rostering of care for our Aged and Disability clients. This includes the scheduling of carers and maintaining related systems and processes. In addition to rostering this role will manage inside sales enquiries and develop relationships with clients and their families.

Your new role will be responsible for: Dealing with a range of aged clients and adults living with a disability and their families on a daily basis, to handle information requests, feedback and general enquiriesServing as a liaison between referral sources, families, carers and care managers.Ensuring all client contact is managed in an empathetic, friendly, and patient manner to quickly build rapport, trust and confidence in Right at HomeProviding client and family education on the nature of services that are available and the effect and benefit of the care plan.Implementing and maintaining relevant operating systems for caregivers, nurses & other care professionalsMaintaining records and documentation in accordance with quality standards frameworks and organisational policies and proceduresQualificationsTo be successful in this role, you will need: Strong organisational, problem solving and time-management skillsHighly developed verbal and written communication skillsExcellent computing skillsCurrent or willing to obtain Australian National Police Check & Working with Children CheckCurrent or willing to obtain First Aid & CPR certificateFull Driver's license and your own reliable, registered vehicleThe right to work in AustraliaPreferred SkillsPreferred Skills: Sound understanding of the Aged Care and Disability systemsDemonstrated experience supporting staffWhat We Offer: A flexible and inclusive environment committed to work-life balanceEmployee benefits program and competitive salary packageOpportunities for training and developmentIf you would like to join our fun and fabulous team in our office in Erina apply now.

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