Security & Support Centre Manager

WHO WE ARE? Scape'svision is tobe the Earth's best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

ABOUT THE ROLE As the ScapeSafe Security & Support Centre Manager, you will be responsible for overseeing the operational response of incident resources across all Scape properties nationally, as well as providing afterhours resident contact support. You will work with a variety of overnight stakeholders, including the ScapeSafe team, property managers, emergency services, and external contractors. You will also coordinate multiple activities and teams concurrently to resolve complex issues associated with security services and critical incidents.

This role is full time, working 5 days a week, including some weekends and overnight shifts. The schedule may vary, but you will always have two days off in a row. This is a great opportunity for those who love variety and challenge in their work.

THE IDEAL CANDIDATE As the successful ScapeSafe Security & Support Centre Manager, you will need to have excellent leadership skills, fluency in incident control and co-ordination, surveillance, and emergency response skills. You will also need to have a degree of initiative and judgement, and be able to work under broad direction. You will be accountable for the performance and outcomes of your team, as well as ensuring compliance with Scape policies and procedures.

CCTV security-related certifications and training is essential.ICAM accredited is preferable.Proven experience in security control room operations, CCTV monitoring.Incident management and co-ordination fluency is essential.Fluent understanding of security protocols, procedures, and best practices.Strong attention to detail and the ability to identify and respond to security incidents swiftly.Proficiency in operating CCTV systems and other security-related technologies.Knowledge of vehicle tracking systems or the ability to quickly learn and adapt to such systems.Strong computer skills for incident reporting, documentation, and vehicle tracking software.Successful team members will be required to provide a valid security license, including NSW Class 1E, Working with Children Check Clearance and Police Check.

PERKS & BENEFITS At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

A day off to celebrate your birthday, however you wantA recharge day (known affectionately as a Bueller Day!)'Escapes' - stay at any of our buildings in any state for up to 5 nights free of chargeReferral bonusesEAP, Sonder & Duress supportFree access to all Scape gyms nationallyTHE FINE PRINT At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated. This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better!

If you feel you would like to join our team, apply now with your CV and 1-page cover letter!

No agencies please.

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