Restaurant General Manager (Rgm)

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Job Description: We are looking forRestaurant General Manager (RGM) - Australia location.

Job Purpose :

To create a competitive and profitable work environment which is committed to delivering the best QSR experience in the world.

KRA -

Ensuring that the highest standard of customer service is consistently maintained in

line with objectives

• Ensuring that any complaints are professionally and diplomatically dealt with in

accordance with company procedures

• Ensuring that all products are prepared, cooked, and held in accordance with all

policies and procedures

• Ensuring that all equipment and store facilities are maintained within Company

guidelines, encompassing both hygiene and safety requirements

• Ensuring the successful implementation of all local marketing strategies and

continually informing all staff of any changes to pricing, products, and promotions

• Providing consistent training and development for all staff and management in

accordance with current company practices

• Conducting & supporting the effective recruitment, selection, and onboarding of

all staff, ensuring these processes follow a formal, logical, and professional manner

always in accordance with company practices

• Ensuring that all safety, security and accident Reporting policies, practices and

processes are consistently followed for the safety of staff, customers, and visitors

• Dealing professionally with all employee grievances and ensuring that appropriate

behaviour is consistently maintained

• Ensuring that all staff and management always maintain a professional image in

accordance with company uniform requirements

• Source and formally communicate all new and changed information to all staff

and management

• Coaching and supporting all team members & management to ensure that the

store and company objectives are consistently achieved

• Ensuring that rosters are completed in line with your labour budget

• Ensuring that all paperwork, computer, and employee files are maintained in a

safe and orderly manner in line with the Company Privacy Policy.

• Must possess excellent customer service skills and have demonstrable

experience in dealing with difficult customers

• Must have excellent interpersonal (written and verbal) communication skills

• Must have competent computer skills

• Must have demonstrable leadership skills including experience in recruitment,

selection, training, performance management, safety, security and

managing difficult situations

• Must have demonstrable leadership skills including motivating, delegating

and co-ordinating both current and future activities to ensure that a

professional team-based environment is created and maintained

• Must have a good working knowledge of P&L's, store paperwork and general

accounting activities including payroll

Store Performance

• Restaurant General Manager will ensure the Store Performance is monitored by

POP Balanced Score Card periodically

• Key Performance Indicators (KPI's) are indicated in the Budget/Target columns

• Budgets are delivered Quarterly by Operations

• Restaurant General Manager is responsible to ensure the stores will have Customer

Lead, People Lead, Product Lead and Facility Lead. All management employees

must participate in or contribute to POP

POP Business Reviews

• POP Business Reviews are completed in week one (1) every period with your Area

Coach

• Restaurant General Manager will help all Leads prepare, know results and actions

to improve, prior to review

• All supporting documents must be reviewed and available.

• All POP SMART Actions must be written prior to review, they will then be discussed

and approved by Area Coach

Responsibilities: • Ensuring that the highest standard of customer service is consistently maintained in

line with objectives

• Ensuring that any complaints are professionally and diplomatically dealt with in

accordance with company procedures

• Ensuring that all products are prepared, cooked, and held in accordance with all

policies and procedures

• Ensuring that all equipment and store facilities are maintained within Company

guidelines, encompassing both hygiene and safety requirements

• Ensuring the successful implementation of all local marketing strategies and

continually informing all staff of any changes to pricing, products, and promotions

• Providing consistent training and development for all staff and management in

accordance with current company practices

• Conducting & supporting the effective recruitment, selection, and onboarding of

all staff, ensuring these processes follow a formal, logical, and professional manner

always in accordance with company practices

• Ensuring that all safety, security and accident Reporting policies, practices and

processes are consistently followed for the safety of staff, customers, and visitors

• Dealing professionally with all employee grievances and ensuring that appropriate

behaviour is consistently maintained

• Ensuring that all staff and management always maintain a professional image in

accordance with company uniform requirements

• Source and formally communicate all new and changed information to all staff

and management

• Coaching and supporting all team members & management to ensure that the

store and company objectives are consistently achieved

• Ensuring that rosters are completed in line with your labour budget

• Ensuring that all paperwork, computer, and employee files are maintained in a

safe and orderly manner in line with the Company Privacy Policy.

Experience Requirements: • Must have completed LAS, LAR1, LAR2 and Board of ReviewCandidate Should have experience in QSR.

Salary Range: As Per Industry Standards.

Openings: 1

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