Customer Service Consultant
Job details
As a market leading wealth accounting technology company, Class transforms the way our clients work through innovative cloud solutions.
As part of the ASX-listed HUB24 Limited group, Class strives for highly valued technology solutions, exceptional customer service and a genuine commitment to innovation. We started out by pioneering Australia's firstcloud basedSMSF administration solution, Class Super,and are now a multi-product suite leader including the documentation and corporate compliance platform NowInfinity. The Class software solutions assist our customers to automate key processes, reduce operating costs for their back office, improve data accuracy and reduce compliance risk. Class' revenue is derived from our suite of products offered via a monthly software fee and PAYG fees.
We are seeking an experienced and passionate Customer Service Consultant to join our team and be the first point of contact and escalation point for established clients', with a focus on complex and technical issues relating to using the Class suite of products/platforms.
Responsibilities:Provide software application support and problem resolution for users of the various Class platformsAnswer and log customer enquiries received via phone, email, and other channelsAssist entry level and intermediate customer service consultants with troubleshooting complex customer queriesAssist with the development of training courses and training material for delivery to users and internal staffProvide subject matter expertise and analysis of requirements specification for new features of Class platformsParticipate in testing and act as a point of reference for new software features as part of the regular release cyclesReview customer requests and feedback periodically with Team Leaders to identify and act on opportunities for improvementAssist with the technical aspects of Corporate Actions and the annual Tax Statement ProjectsMonitor industry and legislative changes in order to ensure such changes are implemented and supported in a timely and satisfactory manner.Requirements:A formal degree\certificate qualification in accountingSMSF experience (highly desirable)CPA or CA qualificationsExperience working in the accounting SMSF industry and / or help desk environmentExperience with Class suite of platforms (Class Super, Class Trust, NowInfinity)Excellent written and oral communication skillsAbility to troubleshoot issues and determine resolutions to complex issuesKnowledge of Australian Superannuation and Trust legislation and practice(desirable)This role is an excellent opportunity for an ex Accountant who wants to move into a Customer Service role but still use their Accounting skills OR if you are passionate about Accounting and have previously worked in that area and you feel your next move is with a fintech business, please get in touch!
THE CLASS STORY Class is heavily focused on technology innovation, attracting the best talent and empowering you to do your best work . We are constantly growing and learning, and this opportunity will truly make an impact as we keep on evolving!
Class Brand Promise Our purpose: To champion simplicity, automation, and connectivity. Our ambition: We will be known as a world-class Australian technology solutions provider. Our value proposition: Industry leading technology solutions for accountants that delivers efficiency through back-office automation. Simplify:Removing complexity and manual back-office processes. Automate:Automation that delivers efficiency at scale. Connect:Trusted technology partner for accountants, administrators, and advisers. Our vision:We will reimagine a simpler more automated world for our customers, and they'll love it. Check out our Hackathon! At Class we pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so.
If you don't feel you fit this role 100%, we would still love to hear from you! Tell us what you're interested in - you still might have a skill we didn't realize we needed! *As part of our process, a police check will be conducted on all successful candidates*.
Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.
"We are a 2023 CircleBackInitiative Employer - we commit to respond to every applicant."
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