It Helpdesk Team Leader -Leading Msp
Job details
Added Tuesday 18th of April 2023 11:53:22 AM
Milestone IT have a great opportunity for an experienced IT Helpdesk Team leader with exceptional customer service skills to join a leading MSP in MSP in Melbourne.
Our client is seeking a highly skilled IT Helpdesk Team Leader to manage and lead our IT support team. The successful candidate will be responsible for ensuring that our IT Helpdesk operates efficiently, provides excellent customer service, and meets or exceeds established service level agreements.
Responsibilities:
Manage and lead the IT Helpdesk team, providing direction, guidance, and support ( currently 4 in level 1-2)Develop and implement Helpdesk policies and procedures to ensure consistent, high-quality serviceMonitor Helpdesk performance metrics, identifying areas for improvement and implementing corrective actions as neededEnsure timely and accurate resolution of IT support tickets and requestsHandle escalated IT support tickets and requests, resolving complex issues as neededCoordinate with other IT teams to ensure seamless technology integration and system stabilityProvide training and support to Helpdesk team members, ensuring they have the necessary skills and knowledge to provide effective supportStay up-to-date with new technologies and industry trends, sharing knowledge with the team as appropriateManage and maintain IT Helpdesk equipment, software, and inventoryCreate and maintain documentation on IT support processes and proceduresRequirements:
Proven experience as an IT Helpdesk Team Leader or similar roleStrong knowledge of IT support processes and technologies, including helpdesk ticketing systems and remote support toolsExcellent leadership and interpersonal skillsStrong communication skills, both written and verbalAbility to work well under pressure and manage multiple priorities simultaneouslyDetail-oriented with strong organizational skillsBachelor's degree in Computer Science, Information Technology, or related field (preferred)Certifications in relevant technologies (e.g., ITIL, CompTIA A+, Cisco CCNA) (preferred)If you meet these requirements and are looking for a challenging and rewarding IT Helpdesk Team Leader role, we encourage you to apply.
Please feel free to call Abhi Naik if you have any questions on 03 96706682.
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