Customer Solutions Engineer - Service Delivery

There's something special about working for Macquarie Telecom. We're not the biggest in the industry, where you're just a number. We're not tiny enough that you've never heard of us. We're in that sweet spot where we're strong enough to punch above our weight. And we definitely do! We make a difference and we're #SoUnTelco in everything we do. If you want to make a difference, then this is the place for you! The Role The Customer Solutions Engineer role facilitates the delivery of customer projects generated by the Macquarie sales team. You would be a member of Service Delivery and be responsible for the technical approval, micro design, implementation and quality of a customer's project from post sales to operations. What you will be doing Ensure project's technical design and implementation are delivered with a heightened focus on quality Work with your team to service customer projects from sales, online orders and standard and non-standard design approvals Approve, design and implement changes to existing and new complex data and hosting solutions across our broad product range Achieve customer project commitments within scheduled timeframes Your ideal experience will include Strong practical knowledge of routing and switching protocols (examples: BGP, EIGRP, OSPF, and STP), LAN redundancy technologies Knowledge of MPLS, Firewall and SDWAN (Preferable, not mandatory) Experience reviewing and approving projects Qualifications in either Engineering or Computer Science (or related field) CCNA and / or JNCIA (or equivalent) - this is mandatory 3 - 5 years experience across a broad range of data technologies, SIP / Voice A genuine passion for working with customers and finding unique solutions for their businesses Why us You'd be joining a company that has the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards . You'll get to make an impact:Enjoy being part of a driven team with a collaborative culture that values decision-makers and action We Invest in you: Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group! #J-18808-Ljbffr