Customer Service Assistant
Job details
Job Description:
We are seeking a Customer Service Assistant to join our team at Lear in Adelaide, South Australia. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer service. The ideal candidate will possess resilience and resourcefulness, along with strong soft skills in strategic planning and creativity.
Responsibilities:1. Provide exceptional customer service by responding to inquiries and resolving customer complaints in a timely and professional manner.2. Assist customers with product information, order processing, and account maintenance.3. Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services.4. Maintain accurate records of customer interactions and transactions in the CRM system.5. Assist in planning and executing customer service initiatives to improve overall customer satisfaction.6. Monitor customer feedback and trends to identify areas for improvement in products and services.7. Participate in team meetings and training sessions to stay up-to-date on company policies and procedures.
Requirements:1. High school diploma or equivalent.2. Minimum of 1 year of experience in customer service.3. Excellent communication and interpersonal skills.4. Strong problem-solving abilities and attention to detail.5. Ability to work independently and as part of a team.6. Proficiency in Microsoft Office applications and CRM systems.
Benefits:- Disability insurance- Travel opportunities- Retirement plan
Working Environment:At Lear, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering top-notch customer service and fostering a positive work environment for all employees.
Deadline to Apply: April 24, 2024
Equal Opportunity Statement:Lear is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workforce where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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