Remote Client Relations Officer

Job Description

Citigroup is seeking a part-time Remote Client Relations Officer to join our team in Melbourne, Victoria, AU. As an Associate Level position, we are looking for candidates with at least 2 years of experience in a similar role. The ideal candidate will be resourceful, energetic, possess excellent communication skills, and have strong project management abilities.

Responsibilities:1. Serve as the primary point of contact for clients, ensuring excellent customer service and building strong relationships.2. Communicate with clients via phone, email, and video conferencing to address inquiries, resolve issues, and provide product information.3. Collaborate with internal teams to coordinate client requests and deliver solutions in a timely manner.4. Manage client accounts, update information, and track client interactions to maintain accurate records.5. Conduct market research and stay current on industry trends to provide valuable insights to clients.6. Assist in the development of client reports, presentations, and proposals as needed.7. Actively participate in team meetings, training sessions, and professional development opportunities.

Requirements:1. Bachelor's degree in Business Administration, Finance, or a related field.2. Proven experience in client relations, customer service, or a similar role.3. Excellent communication skills, both written and verbal.4. Strong project management abilities with the ability to prioritize tasks and meet deadlines.5. Proficiency in Microsoft Office Suite and CRM software.6. Ability to work independently in a remote setting while maintaining a high level of productivity.7. Resourceful mindset with the ability to problem-solve and adapt to changing circumstances.8. Energetic and positive attitude with a passion for providing exceptional service to clients.

Benefits:1. Remote work flexibility with the opportunity to work from home.2. Vision insurance to help cover eye care expenses.3. Gym membership reimbursement to promote a healthy lifestyle.

Working Environment:At Citigroup, we strive for excellence and uphold high standards in all endeavors. Our team values collaboration, innovation, and continuous learning to drive success in the financial industry.

Equal Opportunity Statement:Citigroup is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome and encourage candidates of all backgrounds to apply for this position.

Deadline to Apply:Please submit your application by April 24, 2024. We look forward to reviewing your qualifications and considering you for this exciting opportunity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.