Customer Care Manager - Work From Home
Job details
Visteon, a leading automotive technology company, is seeking a dedicated and confident Customer Care Manager to join our team in Sydney, New South Wales, AU. This is a part-time, work-from-home position with a mid-to-senior level of seniority, requiring a minimum of 6 years of experience in customer care or related fields.
As the Customer Care Manager, you will be responsible for managing and improving the overall customer experience for our clients. This includes handling customer inquiries, resolving issues, and ensuring customer satisfaction. You will also be tasked with analyzing customer feedback and implementing strategies to enhance our services.
Key responsibilities:- Responding to customer inquiries through various channels, including phone, email, and social media- Resolving customer complaints and issues in a timely and professional manner- Collaborating with internal teams to address customer needs and improve processes- Analyzing customer feedback and data to identify trends and areas for improvement- Developing and implementing customer care strategies to enhance the overall customer experience
Requirements:- Minimum of 6 years of experience in customer care or a related field- Strong communication and interpersonal skills- Excellent negotiation and problem-solving abilities- Proficiency in data analysis and reporting- Ability to work independently and manage multiple tasks simultaneously- Bachelor's degree in business administration or a related field is preferred
Personality traits: Dedicated, confidentSoft skills: Negotiation, analysis
Benefits:- Gym membership- Company transportation- Remote work flexibility
At Visteon, we are committed to promoting equality and fairness for all employees. We value diversity and inclusion in the workplace and encourage candidates from all backgrounds to apply.
Deadline to apply: April 24, 2024
Equal opportunity statement: Visteon is an equal opportunity employer and considers all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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