Online Live Chat Associate
Job details
Job Description:
We are looking for a confident and dedicated Online Live Chat Associate to join our team at Sears Holdings in Melbourne, Victoria. As an Associate Level position, you will be responsible for providing excellent customer service through our online live chat platform. This part-time role requires a minimum of 4 years of experience in customer service or a related field.
Responsibilities:- Engage with customers in real-time through our online chat platform to provide support, answer questions, and resolve issues- Maintain a professional and friendly tone in all interactions with customers- Collaborate with other team members to ensure consistent and accurate responses to customer inquiries- Use strategic planning and cooperation skills to effectively prioritize tasks and meet performance goals- Document customer interactions and feedback to help improve our products and services- Stay up-to-date on company policies, products, and promotions to provide accurate information to customers
Requirements:- 4 years of experience in customer service or a related field- Confident and dedicated personality traits- Strong cooperation and strategic planning skills- Excellent communication skills, both written and verbal- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using computer software and online chat platforms- High school diploma or equivalent required
Benefits:- Paid sick leave- Disability insurance- Paid Time Off (PTO)
Working Environment:At Sears Holdings, we believe in unleashing creativity and innovation. Our working environment celebrates and nurtures new ideas and encourages employees to think outside the box. You will have the opportunity to contribute to a dynamic team and make a real impact on our customers' experience.
Equal Opportunity Statement:Sears Holdings is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, military status, or any other protected status. We strive to create a diverse and inclusive workplace where all employees feel valued and respected. We encourage individuals from all backgrounds to apply for this position.
Deadline to Apply:April 24, 2024
Join our team at Sears Holdings and help us deliver exceptional customer service through our online live chat platform! Apply now to be part of a dynamic and innovative team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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