Client Support Representative

Job Description:

Altium is seeking a part-time Client Support Representative to join our team in Sydney, New South Wales. As an Associate Level position, the successful candidate should have a minimum of 2 years of experience in customer service or client support roles.

Responsibilities:- Provide exceptional customer support to clients via phone, email, and chat- Troubleshoot and resolve client inquiries in a timely and professional manner- Collaborate with cross-functional teams to address client concerns and escalate issues when necessary- Maintain accurate records of client interactions and feedback- Identify opportunities for product or service improvement based on client feedback- Assist in the onboarding process for new clients and provide training as needed

Requirements:- Proven experience in a customer service or client support role- Strong communication skills and ability to remain professional under pressure- Excellent problem-solving skills and attention to detail- Adaptable to changing priorities and able to work effectively in a fast-paced environment- Reliable and able to work independently as well as part of a team

Personality traits:- Adaptable: Able to adjust to changing circumstances and priorities- Reliable: Dependable and trustworthy in meeting commitments and deadlines

Soft skills:- Adaptability: Able to respond effectively to changing circumstances or requirements- Attention to detail: Thorough in ensuring accuracy and precision in work

Benefits:- Travel opportunities for training and conferences- Free food provided during work hours- Gym membership reimbursement to promote employee well-being

Working environment:At Altium, we prioritize work-life balance and employee well-being. Our team members are encouraged to take breaks, recharge, and maintain a healthy work-life balance.

Deadline to apply: April 24, 2024

Equal Opportunity Statement:Altium is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.