Online Customer Care Representative

Job Description:

Celanese, a leading global chemical company, is seeking a part-time Online Customer Care Representative to join our team in Canberra, Australian Capital Territory. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service roles.

Responsibilities:- Respond to customer inquiries and provide excellent customer service through online channels such as email, chat, and social media- Resolve customer complaints and issues in a timely and professional manner- Assist customers with product information, orders, and returns- Collaborate with other departments to ensure customer satisfaction- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product information and company policies- Meet or exceed customer service metrics and goals

Requirements:- Confident and driven individual with excellent communication skills- Strong cooperation and decision-making skills- At least 4 years of experience in customer service roles- High school diploma or equivalent- Proficiency in Microsoft Office and online customer service platforms- Ability to work flexible hours and weekends as needed- Knowledge of CRM systems is a plus

Benefits:- Paid overtime- Training and professional development opportunities- Life insurance coverage

Working Environment:At Celanese, we value diversity and inclusivity and strive to create a culture of belonging for all employees. Join our team and help pave the way for a more inclusive workplace.

Deadline to Apply: April 24, 2024

Equal Opportunity Statement:Celanese is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce and encourage all qualified individuals to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.