Customer Care Associate - Work From Home
Job details
We are currently seeking a part-time Customer Care Associate to join our team at Freeport-McMoRan in Brisbane, Queensland, AU. This is a work-from-home position ideal for individuals who are confident, resilient, and possess strong presentation and teamwork skills.
As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients. Your duties will include responding to customer inquiries via phone, email, and chat, resolving customer issues in a timely manner, and ensuring customer satisfaction at all times. Additionally, you will be responsible for processing orders, tracking shipments, and maintaining accurate customer records.
Key Responsibilities:- Handle incoming customer inquiries with professionalism and efficiency- Resolve customer issues and complaints in a timely and effective manner- Process customer orders and track shipments to ensure timely delivery- Maintain accurate customer records and update information as needed- Collaborate with team members to achieve customer care goals- Provide feedback to management on customer trends and issues
Requirements:- Confident and resilient personality- Strong presentation and teamwork skills- Excellent communication and interpersonal abilities- Ability to work independently and as part of a team- High school diploma or equivalent- No prior experience required, on-the-job training provided
Benefits:- Joining Bonus- Relocation allowance- Training & professional development opportunities
Working Environment:At Freeport-McMoRan, we strive for excellence and uphold high standards in all endeavors. Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration.
Equal Opportunity Statement:Freeport-McMoRan is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.
Deadline to apply: ********
We look forward to receiving your application and considering you for this exciting opportunity to join our team as a Customer Care Associate.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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