Customer Care Specialist
Job details
Job Description:
PepsiCo, a leading global food and beverage company, is seeking a part-time Customer Care Specialist to join our team in Canberra, Australian Capital Territory. As an Associate Level position, the successful candidate will have at least 4 years of experience in customer service roles. We are looking for individuals who are resourceful, energetic, and possess strong project management and communication skills.
Responsibilities:- Respond promptly to customer inquiries via phone, email, or social media platforms- Resolve customer complaints and provide appropriate solutions in a timely manner- Build sustainable relationships with customers through open and interactive communication- Work closely with other departments to ensure customer satisfaction and retention- Keep records of customer interactions and transactions- Communicate and coordinate with internal teams to ensure customer needs are met- Provide feedback on the efficiency of the customer service process
Requirements:- Minimum of 4 years of experience in customer service roles- Resourceful and energetic personality traits- Strong project management skills- Excellent communication skills- Ability to multi-task and prioritize tasks effectively- Proficient in Microsoft Office suite- Experience with CRM software is a plus
Benefits:- Visa sponsorship for eligible candidates- Medical coverage- Parental leave- Supportive working environment that encourages personal and professional development
Equal Opportunity Statement:PepsiCo is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified individuals are encouraged to apply.
Deadline to apply: ********
If you meet the requirements and are passionate about providing excellent customer care, we invite you to apply for the Customer Care Specialist position at PepsiCo in Canberra, Australian Capital Territory. Join us in delivering outstanding service to our customers and making a positive impact on the community.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
