Online Call Center Representative

Job Description:

Guardian Life Ins. Co. of America is seeking a detail-oriented and customer-focused Online Call Center Representative to join our team in Brisbane, Queensland, AU. This part-time entry-level position is perfect for individuals who are resourceful, adaptable, and possess excellent communication and planning skills.

Responsibilities:1. Handle inbound and outbound calls from customers regarding insurance policies, claims, and general inquiries.2. Provide exceptional customer service by addressing customer concerns, resolving issues, and answering questions in a professional manner.3. Utilize various computer systems to accurately document customer interactions and update customer information.4. Collaborate with team members to ensure timely and accurate resolution of customer issues.5. Adhere to company policies and procedures to maintain compliance with industry regulations.6. Participate in ongoing training and professional development opportunities to enhance job performance.7. Assist with administrative tasks as needed to support the overall efficiency of the call center operations.

Requirements:1. High school diploma or equivalent.2. Excellent verbal and written communication skills.3. Ability to multitask and prioritize in a fast-paced environment.4. Strong problem-solving skills and attention to detail.5. Proficiency in Microsoft Office and other basic computer applications.6. Previous customer service experience is a plus but not required.

Benefits:1. Comprehensive training and professional development opportunities.2. Free food provided during shifts.3. Paid overtime for hours worked beyond the standard schedule.

Working Environment:At Guardian Life Ins. Co. of America, we prioritize employee well-being through health and wellness initiatives. Our team-oriented culture fosters collaboration and support to ensure a positive and fulfilling work experience.

Deadline to Apply:Interested candidates should submit their application by April 26, 2024.

Equal Opportunity Statement:Guardian Life Ins. Co. of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.