Online Customer Service Co-Ordinator

Online Customer Service Co-ordinatorApply now Job no: 510388 Work type: Casual Location: VIC - Metro Categories: Contact Centre About Us JB Hi-Fi Group is one of Australasia's largest and most trusted retailer group. Specialising in consumer electronics, home entertainment, small appliances, and white goods we strive to deliver the most extensive range, cheapest prices and genuine service to customers every day. The heart of our business is our people, and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity. Why join us? We have a supportive, transparent and inclusive team JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market We support vulnerable members of our community by making donations to our 'Helping Hands' and 'Doing Good' workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners. We offer generous team member discounts across The Good Guys and JB Hi-Fi You will have exposure to ongoing training & development opportunities from day one We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group About the Role The JB Hi-Fi Online Team are now on the lookout for casuals to join our Online Customer Service Team based in the Support Office in Southbank. Full training will be provided and hours will range from 1-2 shifts per week initially, depending on workload and Company requirements. The role of an Online Customer Service Agent will primarily involve taking inbound calls, providing support in Live Chat and answering emails from customers who require assistance with a new or existing online orders and to help deliver effective solutions for any issues that may arise. The purpose of this role is to provide a high level of customer service to the end users (customers) and foster a positive shopping experience with the aim of creating loyal JB Hi-Fi fans. Your responsibilities will include, but are not limited to the following: Working collaboratively as part of a team in delivering a positive experience for our online customers Effectively resolving customer complaints and queries via phone Order management including cancellations, refunds, and replacements Liaising with couriers and store staff regarding orders and deliveries Please note, the Online team operate seven (7) days a week. Therefore, successful applicants will be offered shifts on a rotating roster to meet operational requirements and will be based in our Support Office in Southbank. About You If you are a driven and motivated Customer Service extraordinaire who will relish the opportunity to be involved in a fast-paced team environment then we want to talk to you! Your attributes will include: Excellent phone manner, communication skills and computer literate Ability to multitask and navigate multiple systems simultaneously Someone who is punctual and reliable Previous contact centre and Zendesk experience (ideal, but not essential) Be available to work up to 40 hours a week on a rotating 7 day roster How to Apply Don't let this opportunity pass you by! If you have the skills and qualities required for this role - Apply Now!