Customer Service Coordinator - North Industrial Services

About us You've probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we're more than just scissor lifts and diggers. We're an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We're proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth. At Coates, we understand that we're nothing without great people. So, you don't just work for us, we work for you. We're here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level. Your new role at Eagle Farm awaits: Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions. This role will support the Industrial Solutions team and our lift and shift businesses. Hours are Monday to Friday 7am to 4pm. Coordinate daily operations - equipment deliveries, transfers, pick-ups, repairs & breakdowns. Identify & respond to customer needs in person and by phone & email Contribute to the achievement of team KPI's - customer loyalty, sales revenue, safety Complete a variety of branch administrative duties - generate hire schedules, invoicing etc About you: As well as your natural customer service skills and strong work ethic, you will ideally: Have a friendly and sociable personality Thrive in a fast-paced work environment Be a quick learner with a high level of attention to detail Have intermediate computer skills (MS Word, MS Excel) Previous experience in a customer service role, and a genuine interest in helping others A proven ability to adapt to changing priorities and work conditions - you enjoy working in a dynamic environment and can flex to meet shifting needs Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions What you'll get in return: As part of our team, you'll enjoy a range of perks and benefits including: Competitive remuneration (because we value great work and believe it should be rewarded) Training and development to help build your career and equip you for success. Purchased extra leave program if you want some more time to do the things you love Discounted hire equipment so you can finally finish that home reno job Supportive and inclusive team culture that empowers you to do your best work Employee Assistance Program (EAP) for professional and confidential counselling and support Volunteering opportunities through the Coates Foundation so you can connect to your community