Ecommerce Operations Team Leader

Iconic Australian owned global retail businessSalary + Profit Share, South Melbourne location, Member Discounts & more!A vibrant, team culture where we embrace pace, encourage new ideas & leadership Who We Are:Spotlight Group Holdings ("SGH") is looking to grow their talented, highly entrepreneurial team. SGH is Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation.Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space. What You Will Be Doing: Lead a high-performing eCommerce team: Lead and manage a team of Ecommerce Operations Administrators, providing coaching, mentorship, and performance feedback.Exceptional customer service: Focus on the key customer service aspects.Efficient order fulfillment: Oversee all aspects of the order fulfillment process, ensuring timely and accurate picking, packing, and shipping of orders.Continuous process improvement: Work on optimizing operations and processes.Manage customer inquiries and complaints related to online orders, providing exceptional customer service and resolving issues promptly.Stakeholder Management: Develop strong working relationships with store teams and shared servicesReporting: Prepare and monitor reports to track key performance indicators (KPIs) and identify areas for improvement. About You: Must have at least 2 + years of experience in Ecommerce Operations Administration, online fulfilment or a related fieldMust have prior experience in managing a small team in retail environmentSolutions Orientated with excellent time management skillsStrong understanding of order fulfillment, inventory management, and customer service processes.Excellent analytical and problem-solving skills.Strong communication, interpersonal, and organizational skills.Ability to work effectively in a fast-paced and dynamic environment At Spotlight Retail Group, you will:Work in a dynamic and fast-paced environment where creativity and innovation are encouraged.Be part of a passionate and talented team dedicated to delivering exceptional customer experiences and can make a real impact on the success of a leading retail brand. What's in it for you?Spotlight Retail Group prides itself on providing its team members incredible career growth and opportunities as part of the SRG team, we can offer you: A dynamic work environment where creativity and innovation are encouraged.Be part of a passionate and talented team dedicated to delivering exceptional customer experiences.Can make a real impact on the success of a leading retail brand.Enjoy a competitive salary and benefits package including career development opportunities, profit sharing, and team member discounts.Exposure to key senior stakeholders in one of Australia's largest RetailersA culture that rewards initiative and creativityCentrally located office, close to South Melbourne Market, Work FlexibilityTeam Discounts, EAP, Gym Membership Discounts and more