Team Leader, Transport And Main Roads

Some of your responsibilities will include:• Lead, develop and supervise a highly motivated and skilled team through the development of a framework for service delivery in areas of business operations, quality service and resource management to meet client needs.• Conduct and coordinate coaching and development activities (for example, one on one, buddying sessions training and development) for team members, to ensure staff receive regular performance feedback, information and assist with their ongoing development.• Monitor workforce tools to track performance and respond to situations ensuring service delivery standards and key performance indicators are being met and maintained.• Champion and lead continuous and business improvement processes, along with change projects and associated processes to deliver improved service delivery and operational efficiencies.• Assist with other duties as requested from the Principal Manager (Customer Service Operations) or Operations Manager (Customer Contact Centre).Requirements of the role• Leads change in complex environments: Embraces change and leads with focus and optimism in an environment of complexity and ambiguity.• Develops and mobilises talent: Strengthens and mobilises the unique talents and capabilities of the workforce.• Drives accountability and outcomes: Demonstrates accountability for the execution and quality of results through professionalism, persistence, and transparency.• Pursues continuous growth: Pursues opportunities for growth through agile learning, and development of self-awareness.Applications to remain current for 12 months.