Call Centre Representative (Member Solutions Consultant)

About the roleWe have an exciting opportunity to join our Member Services team in our Contact Centre as a Member Solutions Consultant, where we offer multi-channel contact including inbound and outbound calls, email, and live chat.As part of our Member Services team, you will support Australian Retirement Trust members, employers and external financial advisors with account, product, and legislation enquiries as well as providing General Advice where suitable.You will listen to understand each member's needs, empowering them to learn more about how they can maximise their retirement savings and guiding them to make the right decisions. This can be through times of hardship or life changing events, so empathy is key.We are all about delivering the best member experience, and we firmly believe that by looking after our people our people will look after our members.About youIf this is the right role for you, your skills and qualifications may include:Be customer focussed with experience working in a service-based industry . retail, hospitality, contact centresHave an aptitude for learning and be comfortable with changeListen to understand so you can assist our members through life's highs and lowsHave natural resilience and patience which will help you manage through peak periods and high-pressure situationsEnjoy working in a structured environment recognising that your team, and our members, rely on you being in the right place at the right time to support themBe a great communicator, clear and concise, (including written, verbal, and interpersonal skills) with the ability to influence outcomes, including conflict resolutionWe live in a digital first world and we also work in an environment where your experience of using technology for work will be essentialYou will be required to complete an initial 4-week blended learning program. This program includes classroom-based training and assessment activities that provide foundational knowledge to ensure your success in the role.Our Member Services Contact Centre operating hours are Monday to Friday, 7:00am to 7:30pm and you will need to be flexible to commit to a rotating roster. You must be available to start on Monday, 3 June 2024.These roles are available as permanent, full-time opportunities.About usAs one of Australia's largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.