Implementation Specialist

Job Description INTRODUCTION:ABC Glofox is on a mission to turn fitness visions into seamless reality. Our ever-growing client base spans over 80 countries, with an internal team of 200+ dedicated to powering the fitness industry we operate within. ABC Glofox is now part of the largest fitness technology company in the world (acquired by ABC Fitness Solutions in 2022) together providing a combined offering to boost performance and create a total fitness experience for members of clubs of all sizes, whether a multi-location chain, franchise or an independent gym.As an Implementation Specialist, you will be accountable for the implementation of new customers including, training, support and the configuration of the software. These tasks will range from supporting project scoping & presales requirements through to acting as a project manager on our largest customer projects supporting with both internal & external stakeholder queries and support.WHAT YOU'LL DO: Your role will operate cross-functionally and work with key internal stakeholders and our customers.Work with the Sales team to understand key value drivers for newly signed customers and facilitate a smooth transition into implementation.Work with our newest customers to create default configurations for their business on our software solutions.Act as the project manager for customer implementations working closely with other teams in the company, such as Customer Success Management, Data Migration, Sales and Product , to ensure alignment and successful execution of projects.Create and deliver brand specific training and onboarding content both in person and virtually as required. Act as a direct point of support for all issues during the implementation of new customers.Support pre-sales efforts and activities of new prospects and customers when required.Develop and maintain relationships & communication lines with key customer stakeholders during project scoping and throughout delivery.Generate reports and provide updates to all stakeholders regarding the status of your projects, highlighting, challenges, and risks.Assist with the maintenance of comprehensive documentation of processes, methodologies, and results to serve as a guide for future implementation projects.WHAT YOU'LL NEED:5+ years experience managing projects, facilitating client conversations, leveraging technical aptitude, and collaborating cross-functionally to set up clients for successDemonstrated expert-level process and project management skillsExcellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholdersProficiency working with tools including Salesforce, JIRA and Asana is a plusOutstanding organisational skills, detail-oriented, ability to manage multiple projects & workstreams while maintaining clear and transparent communication throughoutAbility to work in a fast-paced, hyper-growth and dynamic environmentWHAT'S IN IT FOR YOU:Purpose led company with a Values focused culture - Best Life, One Team, Growth Mindset Time Off - with our open PTO policy, you pick when you want time off when it's best for you! Days of Disconnect - once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam Parental & Pawternity Leave - we offer leave for when your family grows by two feet or four paws! Fitness Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursementDiscounts - access to discounts with our partners, such as Dell, Microsoft & many more. Medical/Dental/Vision coverage EAP - we get you help when you need it. Period. Calm App +4 - enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16And more! - so many benefits we couldn't even fit them all here!We're committed to diversity and passion, and encourage you to apply, even if you don'tdemonstrateall the listed skillsets!ABC'SCOMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person's diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.comABOUT ABC:ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).#LI-REMOTEIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!