Relationship Associate - Residential Banking

Relationship Associate - Residential BankingAbout the Role The purpose of this role is to assist the Relationship Executive with the ongoing management of their client portfolio. The role predominately involves end to end home loan administration including deal structure, serviceability and workflow management through to settlement along with management with enquiries and maintenance for the existing client base. Key Accountabilities: Taking ownership of each new deal from application stage through to settlement, including workflow management through the credit approval, documentation and settlement processes with support from the Relationship Executive. Determine client ie, loan serviceability, prepare credit submissions and actively manage the deal through the credit approval process (ensuring policy requirements and approval conditions are met) Liaise with internal stakeholders (Credit, Operations teams, Client Partner Services) as well as clients, accountants, solicitors and relevant 3rd parties to ensure efficient settlement of each deal Answer inbound enquiries and providing exceptional customer service to external/internal clients including regularly updating the client on file progress Monitoring ongoing needs of existing client base and work with the Relationship Executive to review and where necessary, update the clients banking solutions. This includes reviewing fixed rate expiries, interest only term maturities and managing adhoc requests from client to vary their existing loans Ongoing client maintenance and assist with client retention Following internal processes and applying best practice withpliance matters. This includes raising risk events, engaging and remediating assurance (hindsight) testing oues. Understand andply with the Code of Conduct and any additional policies and procedures which apply to the role to ensure BOQ Group excels,plies with laws and regulations, and upholds their reputation. Specific administrative responsibilities include: Follow up any outstanding documentation required for settlement Ensure appropriate accounts are set up (transactional and deposit) Perform all relevant client checks including Equifax reports, AML on all new files Load all applications accurately into loan origination system (Finesse) Labelling and Scanning of files into internal systems Verify and prepare Loan contracts on receipt thereof for signature and post to CGW upon return Manage Post-settlement account enquiries About you Degree would be preferable Relationships management experience would be highly desirable Ability to read self-employed financials and determine loan serviceability preferable Good understanding of Lending products High attention to detail andputer literacy About Us BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), eache with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world formunities. BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers andmunities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Our Perks • Flexible working arrangements • Discounted financial products • Salary sacrificing options • Paid parental leave with no minimum • Purchase annual leave • Discounted private health insurance plan • Employee Assistance Program (EAP) • Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index How to Apply To apply for this role with #boqspecialist, please follow t he li nks or apply via our Careers Page . BOQ Group ismitted to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are wee to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with BOQ Group, it is a condition of employment that background screening ispleted to ensure that the Bankplies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Please no agency applications. Job ID BOQ03583