Senior Operations Analyst

$98,334 to $107,565Ongoing, full-timeKelvin Grove (hybrid option available)Reference number: 24336Term: Ongoing, full-time basisRemuneration: $116,370 to $127,294 pa (HEW7) (inclusive of $98,334 to $107,565 salary pa, 17% superannuation and 17.5% recreation leave loading)Location: Kelvin Grove (hybrid option available)Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.Who are we looking for?We are seeking a Senior Operations Analyst to join Digital Business Solution, Administrative Division.The Senior Operations Analyst will play a key role in the provision of effective service delivery and demand management of Student and Stakeholder Engagement (SSE) portfolio.The role will be responsible for leading and managing the triage and assessment of specific types of demand from stakeholders and ensuring that service delivery aligns with the organisational priorities.We're offering this role as a hybrid position as part of QUT's commitment to embracing the opportunities created by a more virtual and connected world.About usQUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT's aspirations outlined in the QUT Connections Strategy..What you need to succeedEducation, training and/or experience equivalent to completion of a degree with at least four (4) years subsequent relevant experience.Proven analytical and problem-solving skills including the ability to conceptualise, establish and implement new initiatives and innovative solutions within a specified framework, including the ability to develop process mapping (as-is & to-be in BPMN), data and systems documentation in accordance with industry standards.Proficient technical skills and proven experience working with service management tools, SQL/other relevant database query tools (or ability to rapidly acquire these skills), with an ability to understand and interact with a complex relational database.Well-developed verbal and interpersonal skills including a demonstrated ability to build and maintain effective client relationships and the ability to effectively communicate technical information to a non-technical and diverse audience.Demonstrated written communication skills including the ability to produce high quality user procedures, system documentation, and correspondence.Demonstrated organisational skills including time management with the ability to work effectively within a client-focused team in a changing environment including the ability to work independently.Life at QUTWe're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. Competitive remuneration with up to 17% superannuation. Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. Leave loading of 17.5%. Purchased Leave Scheme - up to 8 extra weeks. Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme. through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.We see as our strengths. .Belong at QUT We are guided by our values of and our in our mission to inspire and shape the next generation of change-makers. In support of our , we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career. We believe in creating safe spaces for inclusivity to flourish and we know that diversity is our strength - .