Customer Service Representative

Description Are you an experienced Customer Service professional looking to join a global, ASX listed blue chip organisation to take the next step in your career? Let's fast forward you, fast!As part of the brilliant CHEP Customer Support team, your role will be to manage inbound calls and emails from Customers and CHEP field staff, ensuring that questions are answered and any issues are resolved. This role will primarily be based at our shiny, new offices in Macquarie Park (with flexible Hybrid / Work from home arrangement available) and reports directly to the Customer Service Team Leader.The key responsibilities of this role include:Resolving queries around account transactions, invoices, systems queries, new accounts and general supportAnswering 40-45 calls/day professionally and positively, providing first call resolutionFocusing on the customer to understand their needs and pain point to effectively problem solveEntering and maintaining accurate data records on various systemsActively working to understand CHEP's business functions, systems and products so you can provide a one-stop shop for inbound callsAction all same day deliveries and/or cancellations within agreed timelinesUnderstands all systems used by CHEP Australia and the use of data within those systems.Helps to identify and contribute to performance improvement activities, to ensure continuous developmentResolve operational day-to-day issues for CHEP logistics movements with CHEP Logistics Carrier within agreed timelines via phone or email communication within agreed time parameters.Communicate with customers in relation to their transport requests and notify of any delays to deliveries within agreed timelines via phone or email communication within agreed time parameters.What you can bring:Demonstrated experience in a busy customer service and or logistics role within a contact centreExperience in quickly and efficiently solving customer issuesA can-do positive attitude with an empathetic natureComputer literacy with proficiency in Microsoft OfficeSome knowledge of SAP / Saleforce would be an advantageStrong communication skills with an aptitude to build strong working relationships with a wide range of peopleStrong attention to detail, with systematic and timely follow-throughThe ability to handle multiple tasks/projects and operate well under pressureWe value creativity, collaboration, and curiosity, and we are looking for someone who shares these values. Someone who will support the ambition to foster Supreme Customer Value!More about CHEP, a Brambles Company:CHEP is part of Brambles Limited, a global leader in supply chain logistics employing more than 12,000 people in 60+ countries. As a pioneer of the sharing economy, we are one of the world's most sustainable logistics businesses. Brambles and CHEP platforms are the invisible backbone of global supply chains, primarily serving the fast-moving consumer goods, fresh produce, beverage, retail and general manufacturing industries. Our circular business model facilitates the 'share and reuse' of the world's largest poll of reusable pallets and containers. We connect people with life's essentials every day in a nature-positive way.CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations.CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career - we're large enough to take you anywhere and small enough to make sure you get there!Benefits:Work for an accredited Global Top Employer in AustraliaFlexible Hybrid working environmentPaid volunteer leave for those who wish to volunteer their services to a community organisation - 3 days per annumReward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methodsEmployee discounts with a range of partnersUp to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care giversUnparalleled opportunities to advance and accelerate your careerAttractive options to purchase Brambles sharesOur team boasts a friendly and fun culture that celebrates successes, with award-winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork.With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.Join our team to be part of an international growth company with an advantaged and highly sustainable business model. You'll be working for a company that is changing the way goods get to market. You'll optimize 300,000 supply chains instead of just one. You'll join an efficient and collaborative team who punches above its weight. You'll be working for the good of humanity.Interested? To apply, please click the 'Apply Now' button below. Please remember to highlight in your Resume how your skills, qualifications and experience address the ideal candidate requirements.Agencies, please note: recruitment for this position is being managed directly by CHEP Australia. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.In order for your application to be considered, you will require . We are unable to offer sponsorship at this time.Preferred EducationNot IndicatedPreferred Level of Work Experience1 - 3 yearsRemote TypeHybrid RemoteWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at