Customer Experience Officer, Tafe Queensland

About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.Your OpportunityAs the Customer Experience Officer you will be responsible for: Contributing to effective and efficient organisational processes, activities and mechanisms.Undertaking assigned tasks and complete activities in an organised and efficient manner, achieving high levels of customer service with internal and/or external customers, stakeholders and suppliers. This position reports to the Team Leader, Call Centre.This is a Permanent Full-Time opportunity.The position will be based primarily at Mooloolaba however you may be required to perform work at other TAFE Queensland campuses. Key Responsibilities Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Showing Initiative, Focussing on our Customer and Taking Responsibility. Assist managers through overseeing the operation of the campus activity and communicating regarding locational operational needs.Plan and coordinate own tasks and activity based on established pri