Support Services Manager

A place to grow! At Bethanie, we believe in a collaborative andsupportive work culture, where you can grow, learn, and developprofessionally. We have an opportunity for a Support ServicesManager to lead the support services teams at BethanieSubiaco, located in Jolimont. This is a full-timeposition working Monday to Friday, 7:00am - 3:00pm. Bethanie Subiaco is a 112 bed luxury facility that provides thefull range of aged care services including dementia support,palliative care and respite services. About the role: Reporting to the Facility Manager this position will lead andmanage our hospitality teams across site. Working closely with yourpeers you will play a key role in driving the customer experiencefor our residents at Subiaco. Responsibilities will include: Build and maintain excellent relationships with residents, families, staff and all relevant key stakeholders, ensuring continuous improvement is an ongoing priority too Ensure resources are managed appropriately including kitchen equipment, food and laundry equipment Develop, promote, and deliver an outstanding dining experience for all residents Ensure clothing and linen laundry processes are efficient and effective for all residents Allocate and manage appropriate levels of resources (people and materials) to ensure the support services are delivered appropriately and meets customer expectations Ensure all areas of compliance (ie food safety, infection control, WHS, etc) are met through regular monitoring, auditing and improvement activities About you: You're a hospitality professional with a passion forproviding excellent service for your customers. You will alsobring: Demonstrated ability to lead a team of staff in a support services area Knowledge of food services including relevant legislation Understanding of the principles and tools of quality improvement Demonstrated budgeting skills with an ability to meet defined budget targets and outcomes Demonstrated ability to prioritise workload, reallocate tasks and manage many site-based projects at one time A Chef qualification or Aged Care sector experience is also desirable Willingness to obtain required vaccinations and national police clearance (3 x Covid vaccination and annual flu vaccination) Working with Bethanie At Bethanie we are committed to being an employer of choice bycreating a supportive and compassionate environment for our people,customers, and residents. As well as being part of a stimulating and nurturing workenvironment, you will also have access to the followingbenefits: As part of our remuneration offering, as part of your salary, you can access our Salary Packaging option and sacrifice up to $15,900 of life expenses per annum and $2,650 per annum for meals and entertainment which reduces your tax obligations to give you more take home pay Banking, insurance and retail discounts and benefits Rewarding career with a supportive culture Professional development and training opportunities