Learning Technologies Support Officer

Continuous, Full TimeClassification | $74,000- $82,000 plus 17% employer superannuation contributions Salary Packaging opportunities Ref: JR102233Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.About UsThe Education portfolio supports the University's strategy and core education activities to deliver contemporary, accessible and inclusive education, with a high quality and engaging student experience, producing graduates who are adaptable and have fresh perspectives and a social conscience.The RoleProviding front-line guidance and support in optimising the use of learning technologies, the Learning Technologist Support Officer will support staff and students in resolving technical issues relating to myMurdoch Learning environment. The successful candidate will also contribute to the continuous improvement of the myMurdoch Learning environment through testing major and incremental software updates and participating in projects exploring and/or implementing new technologies.Key responsibilities for the role include:1.Provide enquiry management, helpdesk support and troubleshooting in relation to educational technology, including response to email and other queries and maintenance of the knowledge base.2.Use expert knowledge of digital learning systems and related technologies to provide guidance to academic and other learning and teaching support staff.3.Contribute to continuous improvement of myMurdoch Learning and related systems, including assistance with releases, upgrades, and new system developments.4.Maintain a current knowledge of relevant media, multimedia and educational technology developments within the University and externally.5.Contribute to effective collaboration and teamwork in the area of Learning Technologies to ensure the effective and seamless delivery of services to the wider University.6.Participate and provide support for projects exploring and/or implementing new technologies or any others determined by the wider Learning Technologies team.Position Description - Professional Positions Murdoch University7.Contribute to the information, advice and guidance available to staff in connection to technology enhanced learning and educational technology, including creation and regular updating of self-learning guides and technical documentation.8.Assist other staff in the wider portfolio with the development and design of web-based materials.9.Contribute to review and quality improvement activities.10.Carry out, and assist with, other duties as requiredWhat you'll bring to this roleCompletion of a Bachelor Degree level qualification with relevant work experience, or an equivalent combination of relevant experience and/or education/training,Demonstrated successful experience providing day-to-day support in one or more medica, multimedia and educational technology areas, preferably in a University context,Excellent literacy skills and proficiency in learning management systems, Microsoft Office applications and other University software programs,High-level organisational, time and workload management skills,Effective and efficient communication, customer service and interpersonal skills; with the ability to interact constructively and collaboratively with staff at a range of levels, including the ability to give clear and concise written and verbal guidance.Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights.What you'll get in returnYou will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:Competitive remunerationPaid leave entitlementsFlexible work arrangementsSalary packaging optionsEmployee Assistance ProgramOn Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic ClinicTo ApplyPlease apply by submitting the documents below:A cover letter including a statement addressing the selection criteria (with reference to the Position Description)Your most recent resume (CV)Please view the position description here.Please see the Applicant Guide for more information. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.Position contact: Clarence Sin - Senior Coordinator Learning Technologies. ****** date: 05/05/2024 (11:59pm AWST)The University reserves the right to withdraw this advertisement at any time.Murdoch University values workplace diversity, promotes inclusion, and strongly encourages applications from Aboriginal and Torres Strait Islanders, women, and individuals with disability. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.