Lims Support Unit Leader - Ict Product Specialist

Victoria Police Forensic Services Department Business & Professional Support Services Intelligence & IT Management Group LIMS Support Unit Ongoing VPS-5 LIMS Support Unit Manager position available. The Victoria Police Forensic Services Department (VPFSD) is one of the largest providers of forensic services in Australia. The Department has over 500 staff: a combination of forensic officers (mostly scientists), sworn police members, and public service staff who provide business, logistics and maintenance support. VPFSD provides more than 75,000 examinations per year with results including more than 2,300 DNA links and 10,000 fingerprint links. About the role: The Forensic Services Department (FSD) is seeking a Unit Leader experienced in the implementation and support of core information systems that support laboratory business processes. The role will manage a team of 4+ technical IT helpdesk staff who provide business and technical IT support primarily to the 500 departmental employees along with support to broader Victoria Police personnel who request the services of FSD via online tools. The FSD is also about to commence use of a new laboratory application. This role will be the key contact, authority and product owner for the application, its support, its future functional needs and support arrangements in place locally and with the system vendor and central IT department within Victoria Police. To be successful in this role you will need skills and experience in implementing laboratory IT systems (i.e LIMS), in running business helpdesk services, in managing small teams and in operating in large diverse, multistakeholder organisations. Skills & Experience As the successful applicant, you will have: * Desirable - Tertiary qualifications in ICT * Deep understanding of forensic laboratory operations and processes * Industry relevant training/accreditations * Demonstrated experience at a senior level across relevant multidisciplinary ICT roles. * Ability to demonstrate expert knowledge within the relevant ICT product area of responsibility. * Demonstrated experience at a senior level in the preparation and provision of responsive, clear and concise specialist advice, recommendations and solutions both verbally and in writing through effective research, negotiation and consultation with stakeholders. * Demonstrated experience and expertise in developing, maintaining and continuously improving ICT products and services in accordance with industry recognised frameworks, standards and systems within a large, highly complex environment. * Excellent interpersonal, negotiation, and influencing skills together with demonstrated strong written communication skills. * Extensive experience in the development, maintenance and ongoing improvement of a governance framework and the management of outsourced service providers. * Proven ability to monitor client and stakeholder satisfaction, and constructively manage stakeholder issues to ensure positive outcomes for the stakeholder and the Region/Department/Command. * A proven record of ethical behaviour and a demonstrated commitment to the Victoria Police Code of Ethics and Conduct and the Organisational Values. Requirements and relevant information: * 1 x Ongoing VPS-5 position available. * Position is located at 31 Forensic drive Macleod, Victoria. * The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening. * The successful candidate will be required to provide a DNA sample (buccal swab) for use in laboratory quality control procedures (elimination purposes only). * The successful candidate will be required to undergo and successfully obtain and maintain a National Security Clearance to the level determined by the Department Head. To obtain this clearance applicants must be an Australian Citizen. For your application to be considered, your application must include: * Resume, and * Completed application form - Application form is attached to the advertisement on careers.vic.gov.au You must respond to the questions in the application form and attach same for your submission to be complete. Please Note: All applications will need to be submitted through the following platforms: Job Skills Exchange (JSE), Careers.vic.gov.a.au and SEEK. Applications will not be accepted via other platforms or email. Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE). Applications close midnight, Wednesday 24th April 2024. For further information on this role please contact Chris Bell via email ****** via phone 9450-9779. If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email ****** Victoria Police is a contemporary and agile workplace and support flexible working arrangements. About Us: Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community. Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps