Customer Service Officer

$72,000 - $81,000 a year - Permanent, Full-time

Job details Here's how the job details align with yourprofile . Pay $72,000 - $81,000 a year

Job type Permanent

Full-time

Shift and schedule 8 hour shift

Location Maitland NSW

Pulled from the full job description

Employee assistance program Referral program Salary packaging Full job description Customer Service Officer - Regional ABOUT THE ROLE We have an exciting opportunity for a values aligned individual to join the team in the position of Customer Service Officer.

The Customer Service Officer (CSO) is responsible for delivering a high quality customer experience to internal and external customers via our customer service centre. The CSO role is integral to ensuring our customers needs are at the centre of what we do and we provide and end to end service, delivering a faultless and consistent experience.

Duties included in this role are (but not limited to):

Triaging repair requests received from our customers Issuing work orders to our multi trade contractors Develop and maintain relationships with contractors and customers Processing of invoices and quotes from contractors Providing advice and assistance to customers in relation to all housing assistance, tenancy and property management enquiries. Processing customer payments, credits and transfers. Processing of forms and daily administrative duties including assisting other internal departments. WHAT WE LOOK FOR IN YOU You will be representing Hume, assessing customer needs and supporting customers to thrive and prosper, so to be successful in this role you will have:

Outstanding communication and planning skills, with the ability to problem solve Previous experience in property maintenance or the construction industry is an advantage Experience working in a scheduling or coordination role High volume customer service-based experience, both in person and over the phone Ability to manage multiple administrative tasks Ability to resolve customer queries and complaints to a high standard Understanding of and capacity to relate to people from a diverse range of social and cultural backgrounds Intermediate Microsoft Word, Excel and Outlook and experience using a CRM system. WHAT YOU CAN LOOK FORWARD TO We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.

Long service leave after 5 years Salary packaging Access to EAP Counselling Service OUR TEAM We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives all of which provide our customers with opportunities to prosper.

We are a diverse, dedicated, commercially minded and customer focussed organisation. We also believe that a good employee experience directly translates into a good customer experience.

Ifyou'repassionate about social justice and consider access to safe sustainableandaffordable housing a basic human right, there has never been a more exciting time to join our award-winning organisation.

WHY WORK FOR HUME COMMUNITY HOUSING? Our purpose is to create opportunities for people to prosper.

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.

We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community's needs.

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It's important that our customers stay at the heart of what we do, and why we do it.

You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role.

At Hume, we know how to have fun, celebrate successes and are committed to providing a thriving organisational experience to our employees, where you too can prosper.

We are Champions of change | Creators of connectivity | Builders of resilience and Determined to succeed Hume Community Housing acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of this land including Dharawal, Cabrogal, Wonnarua, Worimi and Awabakal peoples and the Dharug Nation whose lands Hume operates within.We pay our deep respect to the Elders past and present and emerging and acknowledge their continuing connection and contribution to the lands and waters.

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from people of all gender people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people and people from culturally and linguistically diverse backgrounds.

As a community housing provider, Hume regularly engages with and provides face to face services to customers in the community, and these roles require full COVID-19 vaccination status.

Job Types: Full-time, Permanent

Salary: $72,000.00 - $81,000.00 per year

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