Technical Claims Specialist

Technical Claims SpecialistTechnical Claims Specialist Job Number: 493444 Work type: Full Time Permanent Location: Sydney (CBD), Newcastle, Brisbane, Adelaide, Melbourne (CBD) Categories: Claims Location: Any major capital city where we have an office (Melb/Syd/Bris/Adel/Newcastle) Term: Full time, permanent opportunity Who are we... For 60 years Guild Insurance has been providing innovative and progressive professional indemnity, business, and personal lines insurance solutions. We are Australian owned with offices nationally, so our customers benefit from our local knowledge and we near our seventh decade, we continue to innovate and challenge the way we do things and as such, there has never been a better time to join us. In fact, we are putting our money where our mouth is and are embarking on ways of working program that will empower you to work in a way that is contemporary and enabling! The Role... Reporting to the Property Claims Team Leader, the Technical Claims Specialist will be responsible for delivering best practice claims management forplex claims and provide technical coaching and support to the claims team in line with strategic and operational objectives of the business. In the role you will be proactively managing aplexmercial Property claims portfolio (including small to large losses) end to end, using, and continuing to build on your technical expertise in Industrial Special Risks (ISR) Policy,mercial Property Owner and Business Insurance. Other duties may include, maintaining accurate and timely reserves for customers in line with our claims guidelines and, as a support for others in the team, approving reserve increases and payments as required and assisting with and responding to IDR requests. It is essential that you can establish, build and maintain effective stakeholder relationships including but not limited to our clients, brokers, panel service providers and other team members. You will need to possess and clearly demonstrate excellent verbal and writtenmunication skills, a high attention to detail and the ability to analyse and distilplex information from multiple sources to inform your decisions. A strong 'customer first' focus is essential for the success of this role. The required experience we are looking for... Experienced in managingplexmercial property claims Experience coaching and mentoring other team members Ability to confidently handleplaints and denials Excellent knowledge of a broad range of claims, including Industrial Special Risks (ISR) Policy,mercial Property Owner and Business Insurance, specifically in Business Interruption andplex claims Cert IV in General Insurance and/or Diploma of General Insurance (desirable) RG146 Tier 2 certification (desirable) What we offer... Guild Group is an equal opportunity employer. We celebrate diversity and aremitted to creating an inclusive environment for all employees. We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect. We offer: Hybrid working Paid parental leave for eligible staff An extra day of paid leave in addition to your annual leave entitlements Enhanced long-service leave Staff discounts with leading retailers An innovative Employee Assistance Programme Wellbeing initiatives Apply now to express your interest in this key role. Should you have any questions or if you'd like a copy of the position description, please feel free to contact Sandra at Visit our website here to meet our people and learn more about our business, values, and benefits. Note: External agency support is not required for this role Advertised: 15 Mar 2024 AUS Eastern Daylight Time Applications close: 14 Apr 2024 AUS Eastern Standard Time Job ID 493444