Future Student Advisor

Why Your Role Matters:Future Student Recruitment is responsible for strengthening marketing and recruitment efforts, ensuring UNSW is the premier destination in the state for local students and the premier destination in the country for internationals. The Future Student Advisor is responsible for providing accurate, comprehensive, and timely advice to prospective students via all relevant inbound contact channels and events.The Future Student Advisor requires the ability to decipher intricate scenarios and navigate through detailed degree programs and admissions policies. This pivotal role involves offering comprehensive guidance and informed advice to individuals seeking information, ensuring a clear and concise understanding of complex academic pathways and admission requirements. Who You Are:• A relevant degree with extensive experience or an equivalent level of knowledge gained through any other combination of education, training and experience.• Proven ability to work in a high volume, process driven environment with variable workflow patterns and to fixed deadlines.• Knowledge and experience in the tertiary education sector with experience in key source markets is desirable.• Demonstrated ability to work flexibly and productively as an effective team member to ensure deadlines are met.• Excellent written and verbal communication skills and the ability to liaise effectively with all levels of staff and external stakeholders.• Advanced level of computer literacy with excellent skills in Microsoft Office applications and databases (e.g. CRM).• An understanding of and commitment to UNSW's aims, objectives and values in action, together with relevant policies and guidelines.• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training