Client Service Delivery Specialist

What will you be doing? Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting... Investigate operational issues reported by Client's users Suggest how to rectify an issue and how to prevent its reoccurrence Provide advice relating to Client implementation of Calypso Following approval, make changes to functional configuration of the system Check the execution (success, failures) of scheduled tasks Monitor the exceptions related to real-time interfaces Analyse & identify the root cause of failures/exceptions and document the possible solutions Proactively look for ways to enhance customers usage of the application In case of software defect, create helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed Organise for the deployment of a hotfix into a test environment Perform pre-validation testing of hotfixes or config changes in Client's test environment Who are we looking for? Master's degree in Finance (preferably), Mathematics, Business, Computer Science or I.T. Excellent verbal and written communication skills in English Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle. P&L reporting, including attribution and key concepts Understanding of Risk, Pricing, analytics Front and Back office reporting Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data At least 7 years' experience in the capital markets sector (Business Analyst, Operations) What Would Be Helpful? CFA, IMC or CISI qualified or other post graduate finance qualification Calypso knowledge would be a strong advantage (you will receive Calypso training and will be expected to pass your Calypso certification) Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp Proficiency using Bloomberg Terminal Market data sources (e.g. Bloomberg SAPI, Data License) Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft Knowledge of regulations impacting investment banks and asset managers Advanced Excel skills What will it be like working here?

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.

Cloud Managed Services is part of Nasdaq (former Adenza) Cloud Services which has been providing Cloud clients with secure and reliable services around Calypso solution since 2008. Cloud Managed Services provide additional business services to our Cloud clients to help them achieve maximum business value from the application. Our clients and team are based around the globe and demand for Cloud Managed Services is growing fast.

What do we offer you?

This is a permanent full-time role based in Sydney, Australia following a hybrid work model setup (2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship and more.

What happens now?

If you think you would thrive in this role, then we would love to hear from you! Follow the link to apply, and one of our team members will be in touch.

This is a permanent, full-time role so candidates should have full working rights in Australia. To be eligible to apply, you must have Australian citizenship or permanent residency status.

Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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