Client Services Officer

See more about the role below, including the responsibilities and skills we are looking for.

Client Services Officer Reference: 6574691

Part time (0.6-0.8 FTE), fixed term until April 2025 Work for a multi-award-winning iconic community health organisation Generous salary packaging options to reduce your cohealth taxable income So why cohealth? cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. NamedPremier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership,innovation,and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role The Client Service Officer (CSO) is the first point of contact for most clients who access care at cohealth and as such must reflect cohealth values. The CSO will be responsible for client reception, registration, arranging client appointments, data entry and other associated functions as directed by the Team Leader/Line Manager.

Please refer to the Position Description for more information.

Promptly respond to enquiries from clients and visitors whether face to face or by telephone in a professional and courteous manner. Respect language differences, cultural beliefs and practices Receive and account for all clients who present to the Centre, ensuring that clients are eligible for the Programs and have completed the required documentation prior to their appointments Liaise with other cohealth sites and public agencies to facilitate client care Supervise the waiting area, including the monitoring of waiting times Alert health care providers to the arrival/cancellation of clients' for appointments What cohealth offers: Generous salary packaging options to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation). Salary packaging reduces your cohealth taxable income, meaning you pay less tax on your cohealth income A generous rewards program from our salary packaging provider Exciting Parental leave benefits cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service Eligible co-workers will continue to receive superannuation on unpaid parental leave as well Novated Leasing available Discounts for health and wellbeing activities, such as gym memberships, health clubs products, and spas Free staff Immunisations and Vaccines Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values) Career development and continuous learning opportunities/mentoring with senior clinicians Experience with face-to-face customer service Demonstrated experience and skills with standard computer software applications including Microsoft Outlook (medium-intermediate proficiency) Microsoft Word & Excel (basic-intermediate proficiency), and patient/ client management systems Knowledge of Client Management Systems; Health Smart (TRAK), Titanium and/or Best Practice All appointments are made subject to a satisfactory Police Check, a Working With Children Check (WWCC), complete a Statutory Declaration, evidence of legal rights to work in Australia, and evidence of vaccination against COVID-19 (3 doses). Additionally, some roles will also require current AHPRA registration and/or NDIS Worker Screening Clearance.

Roles that are determined to be Risk Category A or B (staff that have direct and/or indirect contact with body substances and are at higher risk of occupational exposure to infections) will be required to provide evidence of immunisation assessment including Influenza prior to commencement (A) or within 12 weeks of commencement (B). This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.

Application Process Click on apply now to be directed to our careers page. You will be asked to upload your CV/ resume and answer the Key Selection Criteria in the Cover Letter. We will be conducting interviews for this role as suitable applications are received. This campaign will close on the mentioned date at 10.00 PM. If you have any questions regarding this role, please contact Tanya Nedanis

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