Customer Service Representative

At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly and customer-focused individual for the role of Customer Service Representative. As a member of our team, you will be responsible for ensuring that our customers receive excellent service and support in their purchases. In this role, you will work alongside a fun and experienced team to provide expert product knowledge, process orders, and resolve customer inquiries. You will have the opportunity to gain knowledge of our products and the construction industry, and make a meaningful contribution to the success of our team. Responsibilities Manage high-volume customer inquiries by phone, email, with a friendly and helpful demeanor. Maintain accurate and timely records of all customer transactions and interactions. Provide product information to customers and sales representatives. Process customer orders accurately and efficiently, and follow up with customers to ensure satisfaction. Address customer complaints and concerns in a prompt and professional manner. Work closely with our sales and operations team to ensure timely delivery of products and services. Participate in customer service training and attend company meetings. Requirements Proven experience in customer service, preferably in a construction-related industry. Excellent communication skills, both written and verbal. Strong attention to detail and accuracy. Ability to multitask and prioritise competing demands in a fast-paced environment. Proficiency with Microsoft Office and experience using CRM software. Highly motivated and able to work independently as well as in a team environment. Knowledge of construction materials or related products would be an asset. Benefits $70k + Super + Profit Share Scheme Certified as a Great Place to Work 2023! Work in a fun and supportive work environment! Hybrid model - Work from home 2 days a week! Great company culture & high employee engagement WHEREFIT discounts! Career advancement, personal training & development programs Dynamic and supportive Management & Team If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now. As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required. We've known it for years, but now it's official - Jaybro Group is proud to be certified as one of Australia's Great Places to Work three years in a row! We've been recognised for our outstanding culture and brilliant team. Find out more: https://www.jaybro.com.au/blog/post/jaybro-group-certified-as-great-place-to-workr.html Only successful candidates will be contacted. Must have the right to work in Australia.